Fix GPS Issues in Clappia Android App

If you’re using the Location block in your Clappia app and you see the following error, follow this troubleshooting guide.

"Failed to fetch location. Ensure location is enabled in your phone."

Troubleshooting Steps

• Verify that Location service on your phone is ON. Go to Settings -> Location and turn ON the service. Steps and names of settings may vary depending on the device.

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• Verify that Location accuracy is set to High or the Improve Location Accuracy is turned ON. Go to Settings -> Location -> Location Accuracy and turn it ON.

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• Verify that the Clappia app has access to the Location service. Go to Settings -> Location -> App-level permissions and make sure that Clappia's access is ON.

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• Open Clappia app settings -> Permissions

• Click on Location -> Allow all the time

• If you made some changes to your phone's settings in any of the above steps, close the Clappia app (don't just move it to the background, actually kill the app) and open it again.
• As a last resort, also try after restarting your phone.
• If the Location block still doesn't work, send an email to contact@clappia.com with the following details about your phone (You can get these details from Settings -> System -> About phone).
• Phone name and Model number (Example: Nokia 6 TA-1021)
• Android version of your phone. (Example: Android 8.1)
• Version of the Clappia app on your phone (App info -> Advanced -> check at bottom, Example: 1.7.6)