Reset Password

It is pretty common for users to forget their login credentials, especially passwords.

In such cases, users can easily reset their passwords in Clappia and get access to the respective dashboard(s) by two methods:

1. Reset password via email - Reset password link
2. Reset password via phone number - Reset password via OTP

Let us see how to reset password, in detail:

1. Reset password via email - Reset password link

Step 1

Enter your email ID in the Sign In page of your respective dashboard. Leave the password field empty. Click on the Forgot Password option mentioned below the password field.

Step 2

Another page with a Recover Password option appears. Enter your registered email ID and click on the Send OTP button.

Step 3

An OTP will be sent to your registered email ID. An additional field to enter the OTP will now be visible on the same page.

Step 4

Check your inbox for an email. Open the email and note the OTP.

Step 5

Enter the OTP in the provided field and click on Verify OTP. If the OTP is correct, you will be redirected to a new page where you can set your new password.

Enter the new password, confirm it, and click on Reset Password.

You can now Sign In with the new password.

2. Reset password via phone number

Step 1

In the Sign In page of your dashboard, click on Forgot password option below the password field.

Step 2

Another page appears with an email field and a Recover with phone? option below it. Click on Recover with phone instead?

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Step 3

Another page with a Recover password appears which contains a country code option denoted with a Flag dropdown and a field beside it to enter your phone number associated with your Clappia account. 

Click on the Flag dropdown to select your country's code.

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Enter the phone number associated with your Clappia account and click on Send OTP.

Step 4

OTP will be sent to your mobile number registered with Clappia your account.

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Enter the OTP and click on Verify OTP.

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Note: If you do not receive the OTP, you can click on Send OTP, after the prescribed time limit.

Step 5

Enter your new password and re-enter to confirm. Click on the "Reset Password" button below.

Your password has been successfully reset and you can now login to your Clappia dashboard with your new credential.

Unable to Set/Change Password

(Password Reset by Workplace Manager)

If a user is unable to reset their password due to not receiving the OTP or email, or due to other technical issues, they can request the workplace manager to reset their password.

Here’s how workplace managers can reset a user’s password:

1. Navigate to Workplace Settings > Users.
2. Select the user from the list.
3. In the right panel, under the Password section, click on Reset Password.

If the user is part of multiple workplaces, the workplace manager cannot reset their password, as changing it will affect their login across all workplaces.

If the issue persists and no option works to reset the password, users or managers can reach out to Clappia Support or raise a support request for assistance.

Important Notes‍‍

1. To reset password via phone number, you have to enter a valid 10-digit phone number.

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2. You will not be able to reset your password via phone number if your phone number is not registered with your Clappia account.

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3. You cannot reset your password if you enter an incorrect OTP.