This article explains the functioning of WhatsApp nodes that can be configured as a part of workflows.
Automating the process of sending a WhatsApp message based on the user action in the app.
Note: This Workflow sends WhatsApp messages from Clappia's WhatsApp Business Number. If you wish to send these messages from your own WhatsApp Business account, you can configure it in your Workplace Details. Learn more about the setup here.
Based on the actions in the app, users will be able to receive WhatsApp messages for:
Click on the WhatsApp block and start editing on the right panel.
This is the name of the workflow that appears on the left side.
Enter the variable associated with the Phone Number block in the app or manually enter the phone number with the country code as: “country code phone number”
Example: +91 9876543210
Note: Only one number is accepted per WhatsApp node. To send messages to more numbers, you will need to add multiple WhatsApp nodes.
Select a template message consisting of variables from the list of templates. These variables can be configured with the variable names of the data blocks from the app.
You can request for a new template if there isn’t one that fits your requirement from the list. Only relevant templates will be approved and uploaded to the list for use.
Click on Select template’s dropdown and click on Request New Template. You will get a form where you need to fill your particulars.
Currently in the free and starter plans, only the available templates can be used. If you require a new template you must be in the Professional plan. Click here to visit our pricing page.
Parent step refers to the function which is just above the WhatsApp node. Here, it is the Start function.
There is a limit to the usage of WhatsApp messages - 20 WhatsApp messages per workplace per month for the free and Starter plans, and 100 WhatsApp messages per workplace per month for the Professional plan.(If you want to extend the limit of WhatsApp messages, write to us at contact@clappia.com)
L374, 1st Floor, 5th Main Rd, Sector 6, HSR Layout, Bengaluru, Karnataka 560102, India
+91 96418 61031
3500 S DuPont Hwy, Dover,
Kent 19901, Delaware, USA
+1 (341) 209-1116
3500 S DuPont Hwy, Dover,
Kent 19901, Delaware, USA
+1 (341) 209-1116
L374, 1st Floor, 5th Main Rd, Sector 6, HSR Layout, Bengaluru, Karnataka 560102, India
+91 96418 61031